Surgeries all over the country are taking part in Patient Participation Awareness Week (June 2-7) including Leighton’s Bassett Road practice.
The Bassett Road Patient Participation Group (PPG) was founded in 2011 and has a thriving group of working members, who work alongside the practice to enhance the overall patient experience.
A number of significant changes have taken place as a result of work on the annual patient survey and regular weekly Meet and Greet sessions. These sessions are held to gain patient feedback and to help the PPG decide areas in need of further improvement.
Members of the Bassett Road PPG are using the opportunity of awareness week to raise levels of communication between patients and the practice by holding daily information sessions in the waiting room from 9am-11am (Monday -Friday).
A wide range of subjects will be covered including a drive on text reminders to reduce DNAs (Did Not Attend), one-to-one tutorials to take away the fear of using the online system showing patients how to book appointments and order repeat prescriptions, data sharing, out-of-hours service within the town, use and cost of A&E, updating personal data including email addresses so patients can be kept informed, plus leaflets and hand-outs covering various topics.
A spokesman for Bassett Road PPG said: “If you are a patient of Bassett Road Surgery please take the time to drop in and have a chat, find out what we are about, meet other patients and if you haven’t been down for a while it will give you the opportunity to see the changes following the new build.”
For more information concerning the work of Bassett Road PPG either speak to a PPG member, leave contact details via reception or email firstname.lastname@example.org.