Improvements will be made to the changing facilities at Tiddenfoot Leisure Centre after a parent complained about the ineffectiveness of glass screens separating adults and children.
Family cubicles are made up of the partitions but the mother of a young girl who takes swimming lessons claimed they were see-through and not fit for their purpose as a child protection measure.
Asking to remain anonymous, she was frustrated to find that very little action was taken by staff at the centre until the LBO contacted Central Bedfordshire Council.
She said: “It’s all a free-for-all, everything is children and adults together. Right at the back there are toilets which I use [to get my daughter changed] now.
“I spoke to about three different managers and first complained around Christmas.
“I think it is quite important so you would have thought they would have told other managers in a meeting or something, but they don’t seem to have communicated.
“In the end I spoke to someone at the reception and they said they were aware of it, but she didn’t seem to want to talk to me. It’s still the same. The children are being left at risk.”
The council says it was not made aware of the problem but will now take immediate action and offered to contact the complainant in person.
Councillor Brian Spurr said: “Leisure Connection, which runs the centre on our behalf, has been in touch with the manufacturer of the screens to see if anything can be done and our own staff have looked to see which cubicles are affected and whether moving the light fittings might help. We will of course look into why the complaint was not escalated immediately and why the customer was not kept informed of progress, and make sure this doesn’t happen in the future. The glass partitions were actually installed to make things safer so we are keen to make sure they are doing the job we installed them for.”