Two elderly residents at a Leighton Buzzard care home were injured as a result of poor skincare, it has emerged.
Carrington House on Vandyke Road has been told it “Requires Improvement” in all areas by the Care Quality Commission (CQC) in its recent inspection.
Although staff were praised in interviews with residents, the CQC found that poor record-keeping made it difficult to assess their level of care.
The report stated: “Prior to the inspection, there had been two substantiated investigations by the local safeguarding team which found the care provided to two people fell short of the required standards.
“This was because both people had suffered injuries related to poor personal care and skin care.
“Although the reports of the investigations could not fully establish if staff actions were the direct cause of these injuries, they concluded that poor record keeping made it difficult to evidence whether these people were receiving consistently good and effective care.”
The report also stated: “We had been contacted by a professional who was concerned about poor infection control ... They had found handwashing facilities to be inadequate as no soap and paper towels had been provided in each toilet, bathroom and people’s bedroom ensuites.
“They also found the use of flannels for personal care heightened the risk of cross infection if they were not washed properly.”
Despite these concerns, inspector noted improvements during their own tour of the facility, with liquid soap in each bathroom and colour-coded flannels to assist staff carrying out personal care.
The report also stated: “People were supported by caring, friendly and respectful staff. People found staff to be responsive and sensitive to their needs.”
At the time of the inspection, there was a no registered manager in post because they had left the service in July 2018.
A new manager had started at the service two weeks prior to the inspection.
A Central Bedfordshire Council spokesman said: “We are aware that the CQC inspection in August 2018 rated Carrington House based in Leighton Buzzard as ‘Requires Improvement’.
“Following the inspection. there has been a change in leadership at the care home and significant improvements have been made.”